Terms and Conditions 

Badges   

• VIP and Platinum VIP visitor badge need to be purchased before 12 June 2023. 
• VIP (Invited only) visitor badge can only be obtained by visitors who are invited by exhibitors. Exhibitors can apply VIP (Invited Only) visitor badge for their clients in the exhibitor e-manual system online before 12 June 2023. 
• Attendee visitor badge is free for pre-registered visitors by 17 June 2023. For those who register after 17 June 2023, the cost is $15.  
• All visitor bagdes are valid for the personal use only during show dates and non-transferable. 
• Attendee, VIP (Invited only), VIP, Platinum VIP visitor badge and vouchers will be delivered when you successfully get the real-name verification onsite at the ‘Visitor Check-in Counter’. 
• All vouchers can only be redeemed during show dates at the show venue.Vouchers have no name, cannot be found once lost, cannot exchange cash. Please keep the vouchers 

Onsite Admission  

• The exhibition requires online real-name pre-registration and onsite real-name verification for admission. 
• All visitors must carry original passport/identification (copy/e-version is invalid) for onsite real-name verification so as to enter the exhibition. 
• Overseas visitors and visitors from Hong Kong S.A.R., Macao S.A.R. and Taiwan China need to go to ‘Visitor Check-in Counter’ for onsite real-name verification when you first arrive the exhibition halls. 
• Please note that your original passport/identification will be verified, and your photo will be taken when you first arrive the exhibition halls for onsite admission as required by local government. 
• Please refer to the official website of CPHI & PMEC China 2023 for visiting dates and time. Dates and time are subject to change of local government requirement or force majeure. 

Benefits 

• Access to Show Floor: show floor refers to the place open to public inside the venue during show dates.  
• Conference Sessions Online + in person: Conference sessions is available during show dates at the show venue and online sessions is available (if any). Conference session with extra payment and exclusive invitation are not available.  
• 1 Free Gift (Pick up onsite): VIP (Invited only), VIP, Platinum VIP visitor badge holdescan redeem gift coupon to get a free gift at the Gift Booth at the show venue as shown on the coupon. Gifts can only be redeemed during the show dates on a first-come, first-served basis. 
• VIP Fast Access at Entrance: VIP (Invited only), VIP, Platinum VIP visitor badge holders can get a fast access through a passageway during show dates at the show venue. 
• Access to VIP Lounges: VIP (Invited only), VIP, Platinum VIP visitor badge holder can get access to assigned VIP Lounges at the show venue during show dates. 
• 1 copy of E-catalogue: VIP (Invited only), VIP, Platinum VIP visitor badge holdercan redeem e-catalogue coupon to get a E-catalogue at the Catalogue/Directory Booth at the show venue as shown on the coupon. E-catalogue can only be redeemed during the show dates on a first-come, first-served basis. 
• 1 Free Lunch at Platinum VIP Lounge: VIP, Platinum VIP visitor badge holdercan redeem lunch coupon at assigned VIP Lounge at assigned dates and times as shown on the coupon. 
• Matchmaking with exhibitors after the show: VIP, Platinum VIP visitor can contact customer service team after the show dates to get connect with 2023 exhibitors online by 31 December 2023. Maximum 3 exhibitors will be matched for VIP visitor and Maximum 5 exhibitors for Platinum VIP visitor. 
• Free use of 1 Private Meeting Room for 2 hours a day (reservation needed): Platinum VIP visitor can reserve or cancel one meeting room before 12 June 2023 online. The meeting room reservation is on a first-come, first-served basis and cannot be offered once fully booked or after 12 June 2023. Platinum VIP visitor badge holders can get access to the successfully reserved meeting room with badges and identity during the successfully reserved times.  

Cancellation and Refund 

• Your registration for the Event is irrevocable and you have no rights to cancel your registration and any registration fees you have paid will not be refunded. 
• We do not refund except in certain circumstances when the entire Event is abandoned. 
• Informa Markets reserves the right to the final explanation of all policies. 

Contact Us 

CPhI Customer Service <Cphicustomerservice@informa.com>